Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times We deliver across the UK. Estimated delivery times are:
- Standard Delivery: 7-12business days
- Express Delivery: 5-8business days
Please note that delivery times may vary during peak periods or due to circumstances beyond our control.
Shipping Rates Shipping costs are calculated at checkout based on your location and chosen delivery method. We may offer free standard delivery on orders over a certain value — check our website for current promotions.
Fresh & Temperature-Sensitive Products As our ice cubes are a perishable product, we take extra care with packaging to ensure they arrive in perfect condition. We use insulated packaging to maintain quality during transit. We recommend being available to receive your delivery promptly.
Delivery Areas We currently deliver within the UK only. If you are outside our delivery area, please contact us at [your store email] to discuss options.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information.
Issues with Your Order If your order arrives damaged or you experience any issues, please contact us within 24 hours of delivery at [glowcube972@gmail.com] so we can resolve it promptly.